Feedback

We’re always eager to hear your feedback.  If you have any comments about your experiences, you can send them to us via email, at info@smilepoint.com.sg.

It’s important that we always meet your expectations of care and service, and resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, investigate them in a full and fair way and take great care to protect your confidentiality. We will never discriminate against a patient who has made a complaint.

If you are not entirely satisfied with any aspect of our care or service, please let us know as soon as possible so we can address the issue promptly.

We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions and complaints.